Section 1: Definition & Introduction of Chilli Graphics Ltd
1.a Contract
1.b Quotation
1.c Price
1.d Delivery

Section 2: Inspection, Payment, Guarantee & Complaints
2. Inspection of Work
2.a Indemnity
2.b Payment Terms
2.c All Customers
2.d Guarantee
2.e Cancellation
2.f Force Majeure & Frustration
2.g Complaints

Section 3: Liabilities, Disputes & Alternation
3. Liability
3.a Disputes
3.b Alternation

Section 4: Data Protection
4. Data Protection

Section 1: Definition & Introduction of Chilli Graphics Ltd
Chilli Graphics Ltd. Signs hereinafter called ‘the Company’ recognises that discrimination or victimisation of personnel on grounds of age, disability, gender / gender reassignment, marriage / civil partnership, pregnancy / maternity, race, religion or belief, sex, or sexual orientation is unacceptable, and that it is in the interests of the Company and its employees to utilise the skills of the total workforce.

In these conditions “the Company” shall mean Chilli Graphics Ltd and “the Customer” shall mean the party with whom the Company enters a contract or to whom a quotation is given.

Chilli Graphics Ltd, based in Polegate, East Sussex, design, create and install all types of vehicle and commercial graphics. Signage, vehicle graphics, wrapping, store graphics, large format print and everything in between.

We can design your company branding and logo from scratch if you’re just starting out. Or refresh and rebrand outdated or tired designs and advise you on the most effective use of your budget.

1.a Contract
These terms apply to all sale contracts between the Company and the Customer and are the only conditions upon which the Company is prepared to deal with the Customer to the exclusion of all other conditions.

An invoice is issued on confirmation of order. All invoices will be considered accepted by the Customer. The contract is subject to the Terms and Conditions, and the Payment Terms stated on the invoice as per below:

Payment is due before or no later than the invoice due date shown. Unless the customer has pre-agreed payment terms with Chilli Graphics Ltd, then customer accounts are 30-day payment terms from the issue date on the invoice. Should payment not be received within 7 days of the invoice due date, we reserve the right to apply late payment interest at 8% to the invoice total until payment is made, plus a £40 + vat admin fee. This fee also applies to non-account customers who allow payment to run over the due date on the invoice.

By acceptance of this invoice, you agree to pay all invoices, in full, by the due date and be bound by the terms and conditions of sale prevailing at the time of invoice and being a principal(s) of the applicant entity, jointly and severally guarantee performance of all the entity’s financial obligations to Chilli Graphics Limited.

Chilli Graphics Ltd are here to provide bespoke signage and displays to a high product and service level, competitively and defined timelines. We will use high quality materials to meet provided specifications or to ensure that the product is fit for purpose.

1.b Quotation
All quotations by the Company are valid for 30 days from the date there on. The Company shall be entitled to withdraw the quotation at any time without liability. Unless otherwise specified all prices are quoted exclusive of VAT which shall be charged and be payable by the Customer at the rates in force at the time of the invoice. We will maintain our costing structure to ensure that we remain competitive in the marketplace and provide good value for money.

1.c Price
The contract price in the Sale Contract is based on information available to the Company at the date hereof. If between that date and the date on which the goods are delivered or installed to the Customer, there shall be any increase in the cost of materials, labour, or other costs, the Company shall have the right to increase the contract price.

1.d Delivery
The delivery dates offered, whether in writing or orally by phone or personally are only an approximate and not a condition of the Sale Contract. We will manage each project efficiently and professionally in order to deliver on time and budget promises.

 

Section 2: Inspection, Payment, Guarantee & Complaints

2. Inspection of Work
It is the Customer’s responsibility to inspect the work as far as is reasonably possible immediately on completion and any complaint or allegation of breach of contract must be made in writing to the Company and delivered to the Company by hand or by recorded delivery within five days of the date of completion. If the Company does not receive any such notification from the Customer, it shall be conclusively deemed that the work was free from any defect which would be apparent on reasonable examination of the work.

The company is not responsible for the condition of the vehicle’s paint surface prior, during and after installation. This extends to the removal of vehicle and wall graphics, branding and wraps (this includes the graphic removal from vehicles not initially sign written by the Company).

2.a Indemnity
Where the Company supplies or offers goods in accordance with the Customers own design or specifications, then the Customer shall fully indemnify the company against all claims, actions, penalties, costs, and expenses to which the Company may become liable involving infringement of patent, registered design, trademark, or trade name.

The Company reserves the right to use the customer’s name and/or logos for their own advertising purposes, and no payment shall be made to the Customer.

2.b Payment Terms

Account Customers:
Unless the Company otherwise agrees, payment is due in full within 30 days of the invoice date (time to be of the essence).

If payment is not made in accordance with these terms, or if at any time the credit standing of the Customer has been impaired, the Company may refuse delivery of any goods required under the contract until satisfactory payment has been made to the Company.

The Company also reserves the right to withdraw any special terms, conditions or discounts that may apply to the current or any future contract.

Non-account Customers:
The Company requires payment of 50% deposit in advance, and the remaining balance to be paid in full prior to completion.

2.c All Customers

The company reserves the right to charge interest at an annual rate of at least 8% above the National Westminster Bank Plc Base Rate on all overdue accounts to be calculated on a day-by-day basis until the balance outstanding is paid in full in accordance with the late Payment of Commercial Debts (Interest) Act 1998 and Late Payment of Commercial Debts Regulations 2002 (as amended or replaced from time to time). In addition, all costs incurred on the collection of overdue sums including, but not limited to, ‘collection of agents’ fees, will be charged to and payable by you, the Customer.

The Customer is not entitled to refuse or delay payment on the grounds that the title in the goods has not yet passed.

The Customer shall not purport to set off or withhold any payments claimed or due to the Company under this or any other contract.

The Customer shall pay the Company £40 as a minimum charge in respect of each time that any cheque/invoice is dishonoured on presentation for payment.

2.d Guarantee
The Company offers a twelve-month unconditional guarantee against all its goods and services, after which time responsibility of the products falls to the Customer. The Company will advise should the goods and service not fall under the guarantee.

2.e Cancellation
In case of cancellation the Customer shall lose the deposit payment or incur a 50% charge of the overall total towards the Company to cover all materials, loss of time and profit resulting from the cancellation.

Postponement of confirmed bookings, the Company requires a minimum of 48 hours notification. Less than this time, the Company reserves the right to charge the Customer a fee of £250 +vat late cancellation fee.

For cancellation or reschedule of bookings, please contact the Company as soon as possible to avoid any forfeiture.

2.f Force Majeure
The Company shall not in any way be liable to the Customer in respect of any loss arising in the event of delivery of the goods being prevented, hindered or delayed as a result of any circumstances outside the control of the company including (but without prejudice to the generality of the foregoing), accidents, strikes, lock-outs, trade disputes, acts of restraints of Government or imposition of restriction on export.

2.g Complaints
All complaints of dissatisfactory will be processed in accordance with the Company Complaints Process and should be sent to:
Email: office@chilligraphics.co.uk

Post: Chilli Graphics Ltd, The Parlour, Warren Farm, Wilmington, Polegate BN26 6RL

Section 3: Liabilities, Disputes & Alternation

3. Liability
The Company shall under no circumstances be reliable for any indirect, special, or consequential loss (including loss of anticipated profit or third part claims) howsoever arising either from breach or non-performance of any of its obligations under the contract or from supply of or intended use of the goods, even if the Company has been advised of the possibility of such potential loss.

3.a Disputes
The Company must be advised of any disputes or discrepancies within 10 days of receipt of good. Any discrepancies not notified to the company within this time, whatever the fault may be the Company’s or the Customer’s may incur extra costs to rectify the problem.

3.b Alternation
The Company reserves the right to change these Terms and Conditions without notice, although reasonable effort to provide notification will be made.

Section 4: Data Protection

4. Data Protection
The Company will only share information in accordance with the provisions set out in the Data Protection Act 1998.